FAQ
You can contact us:
- by sending a letter to the address of our customer support service support@grandcasino.by;
- having established a direct connection with our support staff in live chat;
- by calling toll-free * 0777.
Registration on the GrandCasinowebsite is the first step into the exciting world of games. By signing upyou get an ID on our entertainment portal. Next you need to verify.
- Go to the "Registration" section.
- Enter your valid phone number starting with the operator code, e.g. 29 * * * * *, 44 * * * * *, 33 * * * * *, etc.
- In the next field, click the Get Code button.
- Your phone will receive SMS with a confirmation code.
- Enter the received code in the Phone Confirmation Code field.
- In the next field select the year, month and date of your birth from the calendar that appears.
- Make up a unique password. Enter it in the Password field. Please re-enter your password in the field below. Remember: the security of your account depends on the complexity and security of your password.
Recommendation: use a complex password that includes numbers, capital and uppercase letters, special characters. The optimal password length is at least 8 characters.
- Be sure to read the Rules and Privacy Policy before signing up. Check the box to express your consent.
- Click the Sign Up button.
In your personal account, in the "Documents" section, select "Passport" from the list and upload 4 photos (pages 25,31, 32-33 (spread) and selfies/photos against the background of the passport from pages 32-33 without covering your face).
After checking the correctness of the data the game account will be verified.
Successful verification is indicated by a tick in the green circle near your phone number in the upper left corner of the screen on the profile page.
When the verification procedure is completed you can recharge your account and start playing.
This is necessary for your safety, as well as in accordance with the requirements of the legislation of the Republic of Belarus. In case your account is blocked and it is not possible to withdraw funds in the standard way provided by our gaming portal, you will be able to win only when you confirm your identity.
The game account number is your ID, which you can see in the upper left corner of your personal account.
Unfortunately, the main personal data (first name, last name, date of birth) cannot be changed.
In special cases, for example, if the data was entered incorrectly, etc., contact support service who will review and accept changes to your personal data when you provide the relevant supporting documents.
You can restore this data on the site using the "Forgot password?" option.
Unfortunately, in some cases, you will not be able to recover your password in this way. For example, if the email address is incorrect or you have entered a phone number that does not belong to you, etc. Then you should contact our support service.
You should notify support service immediately. We will block your account and resolve the issue.
We remind you that under no circumstances should you transfer your login and password to unauthorized persons.
Please check the correct login and password, make sure CapsLockis not enabled. Please also note that your login is your phone number in the format 29/44/33 * * * * * * * * (without + 375).
To deposit to your account from a bank card, you need to enter the "My Wallet" section and the "Deposit" subsection located in the upper left corner of the site in your personal account. After that, select the payment system, enter the amount and fill in the card data. The funds are credited instantly.
Deposit is also available in the following ways:
- on our website any bank card (Visa, Mastercard, Belkart); - by "Calculation System" ERIP;
- from the mobile phone balance (iPay MTS, iPay life);
- cash through cash-in QIWI-terminal, bank cash desks and Belpost.
